What Customers Want: Using Outcome-driven Innovation to Create Breakthrough Products and Services

For years, companies have accepted the underlying principles that define the customer-driven paradigm–that is, using customer "requirements" to guide growth and innovation. But twenty years into this movement, breakthrough innovations are still rare, and most companies find that 50 to 90 percent of their innovation initiatives flop. The cost of these failures to U.S. companies alone is estimated to be well over $100 billion annually. In a book that challenges everything you have learned about being customer driven, internationally acclaimed innovation leader Anthony Ulwick reveals the secret weapon behind some of the most successful companies of recent years. Known as "outcome-driven" innovation, this revolutionary approach to new product and service creation transforms innovation from a nebulous art into a rigorous science from which randomness and uncertainty are eliminated.

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LPI Linux Certification in a Nutshell, Second Edition

LPI Linux Certification in a Nutshell, Second Edition is an invaluable resource for determining what you need to practice to pass the Linux Professional Institute exams. This book will help you determine when you're ready to take the exams, which are technically challenging and designed to reflect the skills that administrators need in real working environments.

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Wireless Networks First-Step

As a basic introduction to wireless networking, Wireless Networks First-Step assumes that readers have no previous wireless experience. The book provides an overview of wireless networking, along with details of applicable standards and technologies. Newcomers to wireless technologies will find practical information along with an abundance of examples. Case studies throughout the chapters provide real-world implementation examples, presented in a non-technical fashion. Implementation details are discussed only to the extent that readers can identify what type of wireless network may be appropriate for their needs.

Link : http://rapidshare.com/files/70308194/wirnet1st.rar
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